Returns & Exchanges

At Giant Sydney, we want to ensure you are completely satisfied with your cycling gear and offer a flexible returns policy for products in original condition. If your purchase isn't the perfect fit for your riding style, you can return it within 30 days for an exchange or refund.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is unused, in its original packaging with all tags attached, and was purchased within the last 30 days.

• 2.
  Contact Our Team

  Email our support department or visit our Sydney CBD store with your proof of purchase to initiate the return authorization process.

• 3.
  Package Your Gear

  Securely pack the items to prevent damage during transit; for bike returns, please contact us directly to arrange specialized freight or drop-off.

• 4.
  Processing and Refund

  Once our technicians inspect the returned goods, we will process your refund or ship your exchange item within 3-5 business days.